How AI, Machine Learning, and RAG Solutions Transform Call Center Operations & HR Experiences

Discover how cutting-edge technologies are revolutionizing service and workforce operations in this forward-thinking session hosted by IPC Global. Learn how Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and machine learning are driving smarter, faster, and more personalized solutions across call centers and HR.

Explore how natural language processing (NLP) and real-time decision support systems are enhancing customer engagement, streamlining internal processes, and reducing operational costs. Whether in customer service or human resources, AI-powered tools are empowering teams to deliver better experiences and measurable results.

🔍 Key Takeaways:

• Improve customer satisfaction with real-time, AI-driven support

• Streamline call center workflows and reduce response times

• Personalize HR experiences using machine learning insights

• Reduce costs and boost efficiency with LLMs and RAG solutions