How The Jay Group Transformed Operational Intelligence and Customer Experience: A Case Study
- igoralcantara4
- 4 minutes ago
- 1 min read
The Jay Group, a fast-scaling e-commerce, direct-toconsumer, and B2B fulfillment provider, Recognized the need to modernize how it delivered information to clients and managed internal operations. Over time, the complexity of its multicustomer fulfillment model intensified the need for real-time visibility across order management, warehouse operations, financial performance, and service level commitments.
After years of incremental analytics adoption, 2024 marked a strategic relaunch of the organization's Qlik environment on Qlik Cloud, supported by IPC Global as the implementation and advisory partner. This modernization initiative fundamentally changed how The Jay Group delivers transparency to customers and how teams across finance, operations, and client services make daily decisions.
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