Privacy Policy for "Ask IPC Global" Alexa Skill 

 

Effective Date: 03- February-2025 

 

1. Introduction 

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Welcome to "Ask IPC Global," an Alexa Skill provided by IPC Global. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Alexa Skill. 

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2. Information We Collect 

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When you use "Ask IPC Global," we may collect the following information: 

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• Voice Interactions: Alexa sends us voice inputs to process and respond to your queries. 

• Device Information: We may collect device identifiers, type, and IP addresses to improve service functionality. 

• Usage Data: Interaction logs and analytics help us enhance user experience and troubleshoot issues. 

• Qlik Cloud Data Integration: When you integrate the skill with your Qlik Cloud tenant, we collect and process data required for authentication and data retrieval from Qlik Cloud. 

 

3. How We Use Your Information 

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We use the information collected to:

 

• Provide accurate responses to your requests. 

• Improve and personalize the skill’s functionality. 

• Monitor and analyze usage trends to enhance user experience. 

• Retrieve and display data from your Qlik Cloud tenant as requested. 

• Comply with legal obligations. 

 

4. Information Sharing and Disclosure 

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We do not sell, rent, or share your personal information with third parties except in the following cases: 

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• With Service Providers: We may share data with third-party providers who assist in operating the skill. 

• With Qlik Cloud: Data necessary for authentication and data retrieval will be transmitted securely to facilitate integration. 

• Legal Compliance: If required by law, we may disclose information in response to lawful requests. 

• Business Transfers: If IPC Global undergoes a business transition, user information may be transferred as part of the transaction. 

 

5. Data Security 

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We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. 

 

6. Retention of Information 

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We retain collected data only as long as necessary to provide the Alexa Skill functionality and comply with legal obligations. 

 

7. Children's Privacy 

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The "Ask IPC Global" Alexa Skill is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at accounting@ipc-global.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers. 

 

8. Your Rights Under GDPR and CCPA 

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If you are located in the European Economic Area (EEA) or California, you may have additional rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including: 

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• Right to Access: You can request access to the personal data we have collected about you. 

• Right to Correction: You may request corrections to any inaccurate or incomplete data. 

• Right to Deletion: You can request that we delete your personal information, subject to certain legal obligations. 

• Right to Restrict Processing: You may request to restrict the processing of your personal data in certain circumstances. 

• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format. 

• Right to Opt-Out (CCPA): California residents can opt out of the sale of their personal data (though we do not sell data). 

 

To exercise these rights, please contact us at accounting@ipc-global.com. We will respond to requests within the time required by applicable laws. 

 

8. Your Choices and Controls

  

You can manage your interactions with "Ask IPC Global" through: 

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• Alexa Privacy Settings: Adjust permissions or delete voice recordings in your Alexa app. 

• Disabling the Skill: You may disable "Ask IPC Global" at any time via the Alexa app. 

• Qlik Cloud Integration Management: You can manage and revoke access to your Qlik Cloud tenant through your Qlik Cloud settings. 

 

9. International Data Transfers

 

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in the United States. If you are accessing our Alexa Skill from the European Economic Area (EEA) or other regions with laws governing data collection and use that may differ from U.S. law, please note that your personal information may be transferred to countries that do not have the same data protection laws as your jurisdiction. 

We rely on Standard Contractual Clauses approved by the European Commission for data transfers from the EEA. You can request a copy of these clauses by contacting us at accountng@ipc-global.com. 

 

10 Cookies and Tracking Technologies

 

While the Alexa Skill itself does not use cookies directly, our associated services and websites may use cookies and similar tracking technologies. These technologies help us analyze Skill usage, customize content, and improve your experience. You can control cookie settings through your browser preferences. 

 

11. Response Times and Identity Verification

 

We will respond to privacy rights requests within:

 

• 30 days for GDPR requests (may be extended by up to 60 days if necessary) 

• 45 days for CCPA requests (may be extended by up to 90 days if necessary) 

 

To verify your identity when exercising your privacy rights, we may request specific information such as:

 

• Your name and email address 

• Your Alexa account information 

• Additional verification documents if necessary 

 

12. Security Measures 

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We implement industry-standard security measures including:

 

• End-to-end encryption for data transmission using TLS 1.3 

• Regular security assessments and penetration testing 

• Access controls and authentication mechanisms 

• Data encryption at rest using AES-256 

• Regular security training for personnel 

• Monitoring systems for unauthorized access attempts 

 

13. Third-Party Service Providers 

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We work with the following key service providers: 

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• Amazon Web Services (AWS) for hosting and infrastructure 

• Qlik Cloud for data integration and analytics 

 

Each service provider is contractually obligated to use your information only for the services they provide to us. You can review their privacy policies at: 

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• AWS: aws.amazon.com/privacy 

• Qlik: www.qlik.com/us/legal/privacy-policy 

 

14. Data Breach Notification

 

In the event of a data breach that compromises your personal information, we will: 

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• Notify affected users within 72 hours of discovering the breach 

• Provide details about: 

• The nature of the breach 

• Types of data affected 

• Steps we're taking to address the breach 

• Recommended actions for users 

• Contact information for questions 

 

15. Account Deletion Process 

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To delete your account and associated data:

 

• Disable the "Ask IPC Global" skill in your Alexa app 

• Contact us at xxx@ipc-global.com requesting account deletion 

• Specify if you want to delete: 

• All personal data 

• Specific categories of data 

• Associated Qlik Cloud integration data 

After deletion: 

• Most personal data will be deleted within 30 days 

• Some information may be retained for legal compliance 

• Anonymized aggregate data may be kept for analytics 

 

16. Jurisdiction and Governing Law 

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This Privacy Policy is governed by the laws of the State of Georgia, United States. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located within Fulton County, Georgia. 

For EU users, this does not limit your rights under EU data protection law to bring legal proceedings in your country of residence. 

 

17. Special Categories of Data

 

We do not intentionally collect or process special categories of personal data (sensitive data) as defined by GDPR Article 9, including: 

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• Health information 

• Biometric data 

• Religious or political beliefs 

• Racial or ethnic origin 

• Sexual orientation 

 

If such data is inadvertently collected through voice interactions, it will be promptly deleted. 

 

18. Automated Decision Making

 

Our Alexa Skill uses automated processing to:

 

• Interpret voice commands 

• Generate responses 

• Retrieve relevant data from Qlik Cloud 

 

These processes:

 

• Do not involve profiling 

• Do not produce legal effects 

• Can be bypassed by contacting customer support 

• Are subject to regular accuracy and bias testing 

 

You have the right to: 

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• Obtain human intervention 

• Express your point of view 

• Contest any automated decisions 

• Request an explanation of the logic involved 

 

19. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Changes will be posted with a revised "Effective Date." 

 

20. Contact Us 

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If you have any questions or concerns about this Privacy Policy, please contact us at: IPC Global 

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4080 McGinnis Ferry Rd, Suite 103, Alpharetta, GA 30005 USA 

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accounting@ipc-global.com 

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+1 (470) 407-9100 ext. 1

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By using the "Ask IPC Global" Alexa Skill, you acknowledge that you have read and understood this Privacy Policy.