Managed IT Services
DirectIT Managed Services from IPC Global provide a fully managed cloud solution for your business.
Our Direct IT Managed Services leverage the AWS cloud to provide a secure and compliant AWS environment, a proven enterprise operating model, on-going cost optimization, and day-to-day infrastructure management. We also offer Technology Support Services for clients looking to further streamline their operations.
Contact support now
You can use the links below to get in touch with IPC Global support now. All channels are monitored 24 hours per day and we will respond to your request as soon as possible, usually within an hour.
To create a standard support request, use the Email support request link. Alternately, you can use the Create advanced support request link to visit your Client Portal and create a more detailed advanced support request.
Benefits of IPC Global DirectIT Managed Services
Improve your security and enable your compliance
IPC Global DirectIT Managed Services offers a step-by-step process for extending your security and identity perimeter in the cloud, while providing features which help you meet various compliance program requirements (HIPAA, HITRUST, GDPR, SOC, NIST, ISO, PCI, FedRAMP). This process includes the critical tasks of Active Directory integration, security onboarding and customer control mapping. Our rigor and controls help to enforce your corporate and security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach.
Accelerate migration to the cloud
IPC Global DirectIT Managed Services provides an enterprise-ready, proven operating environment, enabling you to migrate production workloads in days versus months. IPC Global leverages the minimum viable refactoring approach of making only necessary modifications to your applications to meet security and compliance requirements. IPC Global then takes responsibility for operating your cloud environment post migration, such as analyzing alerts and responding to incidents, enabling your internal resources to focus on the more strategic areas of your business.
Remove innovation barriers
Enterprise DevOps is the convergence of modern development best practices (i.e. DevOps) and existing IT process frameworks (i.e. ITIL) to give you speed and agility while maintaining governance, security, and compliance control. IPC Global enables Enterprise DevOps by packaging AWS IaaS services into a secure, compliant development platform that works with most enterprise workloads – not just cloud-native or heavily refactored workloads. IPC Global-powered Enterprise DevOps helps your development teams focus on their applications and innovate faster.
Technology Support Services
In addition to Managed IT Services, IPC Global provides Technology Support Services that simplify managing your enterprise IT estate by integrating and maintaining hardware and software from virtually every vendor. That means end-to-end IT support available from IPC Global that gives you a single, cost-effective source for keeping your entire IT environment running at peak
Telephone and Video Conference support from our expert team.
Self-help resources with FAQs, submit and track support requests, access to license information, community, forums, webcasts, knowledge base and white papers.
Product update coverage during standard business hours.
Includes Basic Support Services with extended 24/7 coverage for critical issues.
Case handling with priority routing to specialist and certified engineers.
Release management provides advice on product releases and upgrades for your AWS environment