Case Study Snapshot
Executive overview in under 30 seconds
Organization
PECO Energy
ORGANIZATION
Public Sector · Utilities
Business Model
Electric & Natural Gas Utility Provider (1.6M electric / 511K gas customers)
Platform
SLIQ 2.0
Partner
IPC Global
Years in Operation
130+
The Challenge
Multiple disconnected data sources across OMS, smart meters, GPS, CRM
Limited real-time visibility for Emergency Operations Center
Heavy reliance on customer outage reporting
Delayed asset deployment and resource allocation
The Solution
How IPC Global Built Operational Intelligence for Emergency Response
Unified Operational Platform
Integrated OMS, smart meters, GPS, geo-analytics, and CRM into SLIQ 2.0
Real-Time Crew Visibility
Enabled live proximity tracking and asset deployment insights
Predictive Analytics
Leveraged historical outage and weather data to anticipate disruptions
Sensitivity & Scenario Modeling
Implemented CAIDI what-if reporting for operational optimization
Results & Impact
Improved Resource Allocation
Reduced dependency on customer notifications
12% Faster Response
Improved power outage response times
12+ Use Cases
Expanded operational applications across departments
6-Month Implementation
From concept to deployment